At Wesleyan Financial Services, we’re always transparent about the charges you might incur when you take advice, or save and invest in a financial product.
Following a recent review based on extensive customer research, we have made some changes to our advice charging structure. These changes form part of our continual improvement process, focused on making sure customers are paying a fair price for the service we provide.
Why is the advice charging process changing?
The changes to our advice charging process will help to ensure that all clients are paying a fair price for the specialist financial advice we provide. They also help to bring us more in-line with the wider industry stance on charges.
Having assessed our new fee structure against both our value for money criteria and our competitors, we believe this new fee structure offers value for customers. By implementing these changes, we’ll be able to make sure that each customer is receiving the best experience tailored to their specific needs and circumstances.
What is the new advice charging structure?
Under the new structure, customers may be required to pay certain advice fees. These fixed fees are fully transparent, and explained to the customer as part of a no-cost initial discussion about their financial needs. You can learn more about our advice charges here.
We also offer a competitively priced Ongoing Advice Service to eligible customers who want regular support to help them achieve their financial needs. This has been enhanced as part of the review, taking on board feedback from our customers around what they value from this service.