Wesleyan | Help and support

Frequently asked questions

Here are some quick links for some of our most common queries. If you have a different query, you'll find more help topics and contact details below.

How do I check the value of my plan?
How do I make an investment withdrawal?
How do I make a pension withdrawal?
How do I notify Wesleyan about a death?
How do I change my address?
How do I make a claim?
How do I book an appointment?
How do I register a trust?
Where can I find information on Wesleyan Bank (now part of HTB?)
Do I need to re-register for My Wesleyan?

Extra care

We all need a little extra support sometimes. Whether you are struggling with your finances, going through a tough time or just need to contact us in a way that works for you, there's a range of help and support available.

Get extra help

Media enquiries

Are you a journalist looking to get in touch with our Press Office? See how you can contact us.

Complaints

Had a bad experience? Here you can share your concerns or feedback on our products, services or financial advice.

Visit our Head Office

Visiting Head Office? See where we’re located and get directions to our office in central Birmingham.

Other enquiries

Can't find the contact details you're looking for on this page? Get in touch with our Customer Engagement Centre.